Because all of our items are handprinted to order, we only allow cancellations up to 24 hours after your order is placed. Unfortunately, we are not able to offer exceptions to this policy.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We do not pay for return shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org or email@example.com, or Whatsapp us at +60174551318. Please note that returns need to be sent to the following address: A-2-7, Endah Regal Condo, Jalan 3/149E, Taman Sri Endah, 57000 Kuala Lumpur, Malaysia.
Damages and issues
Please inspect your order upon reception and contact us at firstname.lastname@example.org or email@example.com, or Whatsapp us at +60174551318 with your order number and photo of the item's condition immediately if the item is defective or damaged, or the wrong item so we can evaluate the issue.
After evaluation, we will process the replacement or refund action within ten days. Refund will be automatically refunded on your original payment method. However, please remember it can take time for your bank or credit card company to process.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. We incur a $5 handling fee on all refunds.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at firstname.lastname@example.org.