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CANCELLATION POLICY

Because all of our items are handprinted to order, we only allow cancellations up to 24 hours after your order is placed. Unfortunately, we are not able to offer exceptions to this policy.

Return Policy

  • You may return any item within 30 days of purchase for a full refund, minus a $5 handling fee.
  • All items must be returned in their original condition, with all tags attached.
  • You are responsible for the cost of return shipping.
  • To return an item, please contact us for a return shipping label.

Refund Policy

  • Refunds will be issued within 10 business days of receipt of the returned item.
  • Refunds will be issued to the original payment method.
  • If you have any questions about our shipping or return policy, please contact us.

We hope you enjoy your purchase!


To start a return, contact us at info@aimerlebio.com or sales@aimerlebio.com, or Whatsapp us at +60174551318. Please note that returns need to be sent to the following address: A-2-7, Endah Regal Condo, Jalan 3/149E, Taman Sri Endah, 57000 Kuala Lumpur, Malaysia.

Damages and issues

Please inspect your order upon reception and contact us at info@aimerlebio.com or sales@aimerlebio.com, or Whatsapp us at +60174551318 with your order number and photo of the item's condition immediately if the item is defective or damaged, or the wrong item so we can evaluate the issue. 

After evaluation, we will process the replacement or refund action within ten days. Refund will be automatically refunded on your original payment method. However, please remember it can take time for your bank or credit card company to process.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.